1. Introduction
CM Motors LC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us—whether through our website, rental agreement, or in person.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- Full name
- Date of birth
- Driver’s license information
- Passport or government-issued ID (for international renters)
- Email address
- Phone number
- Billing and mailing address
- Insurance information
- Credit/debit card information
2.2 Vehicle and Rental Usage Data
- Vehicle location and telematics (GPS, speed, mileage)
- Rental dates and times
- Mileage and fuel levels
- Photos of the vehicle pre- and post-rental
- Incident and accident reports
2.3 Website and App Data (if applicable)
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and actions taken on our website
- Cookies and usage analytics
3. How We Use Your Information
We use your information to:
- Process and manage your vehicle rental
- Verify identity and driving eligibility
- Communicate with you regarding your booking
- Respond to inquiries and provide customer support
- Process payments, security deposits, and refunds
- Detect and prevent fraud or unauthorized use
- Monitor vehicle usage for safety and protection
- Improve our services, website, and user experience
- Comply with legal obligations and insurance requirements
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors (for transaction processing)
- Insurance providers (in the event of a claim or incident)
- Law enforcement or legal authorities (as required by law or for investigations)
- Vehicle tracking services (for GPS or telematics management)
- Technology and software vendors (e.g., booking platforms, CRM)
- Towing or roadside assistance providers (in emergencies)
5. Data Storage and Security
We use industry-standard security measures to protect your information, including:
- Secure encryption for online transactions
- Restricted access to sensitive information
- Regular data backups and security audits
However, no method of transmission or storage is 100% secure. By using our services, you acknowledge this risk.
6. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Request a copy of the personal information we have about you
To exercise these rights, contact us at the information below.
7. Cookies and Tracking (if applicable)
Our website may use cookies and similar technologies to enhance user experience, track usage data, and support analytics. You can disable cookies in your browser settings, though some features may not function properly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
9. Retention of Data
We retain your information for as long as necessary to:
- Complete your rental transaction
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
10. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to our website with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.